Frequently Asked Questions
How do I register?
Click ‘APPLY TO ATTEND IN-PERSON' in the toolbar at the top of the page. Once you have created a FT account and completed registration, you will receive a confirmation email with your booking information.
How will I gain entry to the event?
Once you have completed your registration you will receive a confirmation email containing your ticket. Please being this when you arrive at the venue on the day, this will gain you entry to the event.
Why can't I find any emails related to the event?
You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.
How can I select my favourite talks?
On the agenda page, you can click the star icon on the left of each talk, to add that talk to your shortlist. Your selected sessions will be added to the ‘My Interests’ list, found at the top of the agenda page.

What is the cancellation policy?
If you can no longer attend the conference and you have bought a pass, please contact the FT Live Customer Services Team as soon as possible via email at ftlive@ft.com or by calling +44 (0) 207 775 6653. To find out more about cancellation fees please visit our FT Live Terms and Conditions page.
How do I get to the venue?
Venue details to follow
Is the venue accessible?
We select our venues to ensure that all our events are as accessible as possible for our guests. If you have any specific accessibility requirements you will have the opportunity to indicate this when filling out the event registration form.
Will food and drink be provided at the event?
Yes, refreshments will be provided at the event.
I have dietary requirements, what should I do?
If you have any specific dietary requirements you will have the opportunity to state them when registering for the event.
Contact Us
If you are experiencing technical difficulties please contact our team for more information:
ftlive@ft.com | +44 (0) 207 775 6653
Our customer service team is currently available from 9am - 5pm BST, Monday - Friday.
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